Back to Palliative Care

Care Connection Care Connection

Living and coping with a chronic or advanced illness can be difficult and overwhelming for both the patient and their family. Often, patients with chronic or advanced illness receive medical care from many different medical providers. Coordinating all of the necessary healthcare resources can be complicated and confusing.

Care Connection can help you and your family understand your health care options better, manage your healthcare condition more effectively, and reduce the stress of coping with chronic or advanced illness. Depending on your location and circumstances, we have a palliative care solution to fit your needs.

Three Palliative care solutions that Care Connection offers:

Physician-led Solution

In-home services with a Care Connection medical provider only.

Facility-based Solution

Services provided in an assisted living or skilled nursing facility in coordination with facility staff and a Care Connection medical provider.

THN-attributed Beneficiary Solution

In-home palliative care services for individuals receiving care through Cone Health’s Triad Healthcare Network (THN) program, with access to the full Care Connection team including medical provider, nurse, social worker, and chaplain.

Through all three solutions, our Care Connection team can help you achieve a better quality of life for yourself or your loved one. We work directly with you, your family and your medical providers to design and deliver the care you need, specifically to your wishes.

Our Care Connections program can:

Assist you and your family in establishing complicated goals of care that are based on your wishes and beliefs.
Help you, your caregivers, and your family better understand your healthcare options.
Connect you with additional healthcare resources that may benefit you and your family.
Assist you with making more coordinated transitions from one healthcare setting to another.

In addition, our Care Connection team can support you while you are receiving home health services for things such as:

Pain and symptom management,
Fatigue, nausea, constipation, shortness of breath, and other symptoms,
Treatment options specific to your individual health condition,
Recurrent hospitalizations,
Assistance with Advanced Directives, or
Continuity of care and effective communication between and among all of your medical providers.

Some of our most commonly treated chronic illnesses include:

COPD – Chronic Obstructive Pulmonary Disease
Heart Disease/Congestive Heart Failure
Cancer, especially Stages 3 and 4
ALS – Lou Gehrig’s Disease
Dementia and Alzheimer’s Disease
Kidney Failure/End-Stage Renal Disease

Start working with
a Care Connection Team

Patients living and coping with long term illnesses can request a referral and appointment with one of our Care Connection physicians through their primary care physician or other healthcare providers.

Care Connection consultations can be provided in participating hospitals, skilled nursing facilities, independent or assisted living communities, or in the patient’s home.

For more information or to make a referral, call the Care Connection team at 336.889.8446.

Consultations are scheduled weekdays from 8 a.m. to 5 p.m. Medicare Part B, Medicaid and most private insurance plans cover services provided by our Care Connection team. (Standard co-pays may apply).

Your entire team was amazing. They are very professional in their work but also have big hearts and it comes through in how they do their work and in their positive attitudes.

- Daughter of patient

Thank you for making your home like her home, warm and comfortable.

- Sister of a patient (in reference to Hospice Home)

Your kindness and efforts go far beyond the patients and extend to their families and friends.

- Family of a patient

Everyone who cared for my wife was, without exception, caring, kind, and exceptionally capable individuals who seemed to truly care about her well-being and care.

- Husband of a patient

Your staff (at Hospice Home) was confident, thoughtful, kind and very loving to my mom. When we couldn’t be there or take care of her needs, you took care of her.

- Son of a patient

My mother spent her last days in your facility. I want to thank you for the gifts you gave to her and our family. The dignity, caring, professionalism, and kindness will remain a bright part of our saying goodbye to our mother.

- Daughter of a patient

My family and I would not have made it without Hospice.

- Daughter of a patient

For many veterans, military service is the most important thing that they have done in their lives. As part of We Honor Veterans, those patients are now paired with a volunteer who also served in the military and share a common bond.

- Joe Lyons, Hospice volunteer

Thank you for all of your care, concern, education and kindness during Mom’s last year. My grief journey has had a lighter backpack because of Hospice.

- A patient’s daughter

Their touch, their time, their words were the comfort of a lifetime.

- A patient’s family

We were privileged to have the support of (Hospice)…They nurtured and cared for my husband as if he was their only patient.

- Wife of a patient

Me consuela saber que mi esposa tuvo los mejores cuidados gracias a Hospice. La ayudaron a ella y a nuestra familia en todas las maneras posibles.

- Marido de un paciente

I thank God for putting good people in the right job for people like me.

- Patient family member

We were so impressed by your staff and your desire to help us. No one wants to need Hospice, but when a person does, it is a tremendous blessing. Thanks again for the care you gave my dad, and ultimately all of us.

- Daughter of a patient

I would like to say that you have a beautiful Hospice Home. It is so nice and serene. I love the “quiet spots” that you can go to and meditate. Thank you so much in helping make my mother’s last days on this earth a little better and comforting.

- Daughter of a patient